Effective date: 18th May 2018
OutstandingNutrition.co.uk cares deeply about the privacy of its visitors and users, and is fully committed to protect their personal information and use it properly in compliance with data privacy laws. This policy describes how we may collect and use personal information, and the rights and choices available to our visitors and users regarding such information.
We strongly urge you to read this policy and make sure you fully understand it, before you access or use any of our services.
1. Please read carefully!
2. What information do we collect?
We collect two types of information regarding our Visitors and Users:
Individually identifiable information, namely information that identifies an individual or may with reasonable efforts cause the identification of an individual, or may be of private or sensitive nature (“Personal Information”). The Personal Information collected by us consists of contact details (e.g., name, date of birth, e-mail address or phone number), billing details (name, physical billing address, payment method and transaction details), which are only collected from Users with Paid Services, and any other Personal Information provided to us by Visitors and/or Users through their access to and/or use of the Services.
Un-identified and non-identifiable information pertaining to a Visitor or un-identified User, which may be made available to us, or collected automatically via his/her use of the Services (“Non-personal Information”). Such Non-personal Information does not enable us to identify the Visitor or User from whom it was collected. The Non-personal Information collected by us mainly consists of technical and aggregated usage information, such as Visitors’ and Users’ browsing and ‘click-stream’ activity on the Services, session heatmaps and scrolls, non-identifying information regarding the Visitor’s or User’s device, operating system, internet browser, screen resolution, language and keyboard settings, internet service provider, referring/exit pages, date/time stamps, etc.
3. How do we collect such information?
There are two main methods we use:
We collect information through your use of the Services. When you visit or use our Services, including when you browse the Website, sign to newsletters, download content, we are aware of it and will usually gather, collect and record such uses, sessions and related information, with the help of third-party services, such as Google Analytics, including through the use of “cookies” and other tracking technologies.
We collect information which you provide us voluntarily. For example, we collect the Personal Information you provide us when you register to our Services; when you fill in forms and surveys on our site; when you purchase any of our Services; when you attend online webinars and workshops and/or when you contact us directly by any communication channel (e.g., emails, contact form, phones).
4. Why do we collect such information?
We collect and use information in order to provide our services and make them better and safer; to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes; to carry out our obligations arising from any contracts entered into between you and us; to allow you to participate in interactive features of our service, when you choose to do so; to notify you about changes to our service.
We will only use your Personal Information if it is necessary to perform a contract or take steps to enter into a contract with you (e.g. to provide you with direct healthcare), or is necessary to comply with a relevant legal or regulatory obligation that we have, or is necessary to support legitimate interests that we have as a business (for example, to provide you with direct care), provided it is conducted at all times in a way that is proportionate, and that respects your privacy rights.
5. Is your Personal information shared with other organizations?
The information that we gather from our Visitors and Users or anyone else who provides their Personal information on our site is not shared with other organizations or companies.
However, this website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and
are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice
of every website you visit.
Cookies: In order for some of these technologies to work properly, a small data file (“cookie”) must be downloaded and stored on your device.
If you want to delete or block any cookies, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies. Information on deleting or controlling cookies is also available at www.aboutcookie.org. Please note that deleting our cookies or disabling future cookies or tracking technologies may prevent you from accessing certain areas or features of our Services, or may otherwise adversely affect your user experience.
7. Communications from OutstandingNutrition.co.uk
We may send you promotional messages and content. You can easily opt-out of receiving promotional messages by contacting us or unsubscribing.
8. Your rights in relation to your personal information
You may request to access, receive a copy of, update, amend, delete, or limit the use of your Personal Information you have stored with us. Just send us an e-mail
Before disclosing the requested Personal Information, we may ask you for additional information in order to confirm your identity and for security purposes. We reserve the right to charge a fee where permitted by law (e.g., if your request is unfounded or excessive).
You have the right to file a complaint with your local supervisory authority for data protection (but we still recommend that you contact us first).
If you are a OutstandingNutrition.co.uk Visitor or User, and you wish to receive a copy, access and/or request us to make corrections to the Personal Information that you have stored with us, please email us at firstname.lastname@example.org.
We will make all reasonable efforts to honor your request promptly (unless we require further information from you in order to fulfil your request), subject to legal and other permissible considerations.
9. Data retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the
purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the
personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which
we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
10. Contacting us